The mechanics are the same for both sides. What differs is what each side sees.
From the buyer’s view
- Post the request. Language, modality, time, location, optional context. The form rejects patient identifiers at the keystroke.
- Watch tier 1 offers go out. Vetted interpreters who match the request receive an offer with a rate and an expiration window. You see the count: “12 offers out, 0 accepted.”
- Acceptance. First qualified interpreter to accept gets the job. You receive a confirmation with their credentials. The request status flips to “confirmed.”
- Session happens. Either party can flag an issue. After the session ends, both sides confirm duration. This is the attestation step.
- Invoice. Once both attest, the invoice is finalized at net-30 terms with your organization. Funds settle automatically via Stripe on payment.
From the interpreter’s view
- Offer arrives. With the rate posted up front. Not a fishing call, not a “let’s discuss”: a number you can accept or decline in one tap.
- Accept or decline within the window. Most offers expire in 5-15 minutes depending on urgency. Acceptance is final and binding; the job is removed from other interpreters’ queues.
- Show up. Do the work. All the context you need to plan (location, modality, language pair, specialty) is in the offer.
- Attest at session end. Confirm duration on your phone. Disputes go to operator review rather than silently absorbing your time.
- Payout. Net to your Stripe Connect account, typically within 1-2 business days of the buyer paying the invoice. No invoicing on your end. The system generates and tracks it.